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Frequently Asked Questions Sanctuary Safety

Membership

Stays at The Gray Barn are a benefit to current members of Woodstock Farm Sanctuary. If you aren't a member, please visit woodstocksanctuary.org/membership to become one before booking! For questions, please email info@thegraybarn.org

    Tours

    Tours of Woodstock Farm Sanctuary are available every week for guests staying at The Gray Barn, regardless of the Sanctuary’s public visiting season. We will email you the week of your stay with available tour times for you to join.

    If our available tour times do not align with your stay, you are welcome to join a tour before you check in or after you check out. All guests are permitted to walk the grounds of the Sanctuary during their stay (see Rules & Safety Tips for more information).


    COVID-19

    We welcome guests traveling from many different areas, who share common spaces at The Gray Barn, and our priority remains the safety of our guests, animal residents, staff and community. We ask that any guest who uses communal spaces, like the kitchen area and indoor lounges, please wear a mask out of respect for The Gray Barn staff and other guests. Masks and hand sanitizer will be accessible in all public spaces of The Gray Barn.

    Breakfast will continue to be served in our kitchen and guests are welcome to enjoy the meal in any of the dining or lounge areas inside the common room or outside on the deck/garden. Guests are also welcome to eat in their room for extra safety and distance.

    Children

    • When booking individual room stays, The Gray Barn welcomes families with children over the age of 12 years old. However, children of all ages are welcome when you book the entire inn for a full rental stay. For questions regarding our child policy please contact info@thegraybarn.org.

    Pets

    For the comfort and safety of our guests and rescued animals, no companion animals except service animals are allowed on Woodstock Farm Sanctuary property. If you plan to bring a service animal, please contact The Gray Barn office info@thegraybarn.org.


        Food


        We are a 100% vegan organization. Out of respect for our rescued animal residents please do not bring any non-vegan food into your room or on the property. If you have any questions about this, please email info@thegraybarn.org and we will be more than happy to help.

          Check-In & Check Out

          • The Gray Barn is accessed through an electronic keypad. The codes needed to enter both the main entrance and your private room will be sent to you via email 48 hours before your stay. Please refer to your email if you have any questions.
          • You may check in any time after 3 PM on the date of your reservation. Due to our enhanced cleaning schedule, we will not be able to accommodate early check-in requests.
          • Please check out by 11 AM on the day your reservation ends so that the rooms may be changed and cleaned.


          During Your Stay -  Individual Room Rentals

          • After check in time, you’re welcome to enjoy the common area and kitchen. Please follow posted signs – guests are welcome to store items in the fridge, use the microwave and any of the plates and cups on the shelves. Please do not use the oven or stovetop – they are reserved for staff. Please do not remove or eat any food/drink from the fridge that you did not bring with you.
          • As a guest of The Gray Barn, you have unlimited access to the Sanctuary's grounds throughout your stay. Though you are not allowed to open gates or enter any enclosure without a staff member, many of the residents will greet you at the fence for scratches and love.
          • Breakfast is included with individual room rentals. Breakfast is prepared fresh each morning and will be available from 8:30 AM – 9:30 AM. Please make us aware of any allergies before your stay. Our kitchen is always 100% vegan, but we do use nuts and gluten in our kitchen and there may be cross-contamination.
          • For your comfort and that of other guests, we have a quiet period in the common and shared spaces between 10 PM and 8 AM each day.


          During Your Stay - Full Inn Rentals

          • Full rentals of the entire inn’s space are available to book. Please visit the full rental page for more info and to reserve your preferred dates.

          Rules & Safety Tips

          • Smoking is prohibited in all parts of the inn, including the deck and terraces; guests who violate the smoking policy will be assessed a $500 cleaning fee. If you wish to smoke, please do so at least 50 feet from any building entrances or exits, and please dispose of cigarette butts or trash safely in the proper receptacle.
          • Please do not open gates or enter any enclosures/pastures. You'll have lots of time to interact with the residents inside their enclosures during the private tour or public tours guided by a staff person. Remember to always wear your Gray Barn Guest lanyard while walking around the property.
          • For their safety, please never feed any animals or carry glasses or ceramic cups near their enclosures.
          • Please also be mindful that during the day and into the evening hours, our caregivers are helping our residents and are usually too busy with animal care to stop and answer questions. We’ll be happy to answer any questions and share animal stories during your guided tour.

          Cancellation Policy

          • Guest Cancellation: Payments are 50% refundable up to 7 days prior to the start of your stay, and not refundable after that point. A forfeited deposit may be re-classified as a tax-deductible donation to Woodstock Farm Sanctuary if the booking must be canceled unexpectedly.
          • Reservation changes: Due to the limited room availability of our Inn we are unable to honor requests for changes to your stay after your booking has been paid.
          • Severe Weather: In the instance of severe weather or hazardous travel conditions as determined by The National Weather Service, which causes you to cancel your reservation, you may opt for a 50 % refund or a 100% credit toward a rescheduled booking.